Order Entry:

• Receive orders from EDI, email, phone, fax from assigned accounts.
• Enter order as appropriate to meet ship date requirement. If not doable, communicate appropriately.
• Confirm/Acknowledge the order receipt and provide shipping dates to the Customer.
• Reviewing Open Order Report daily for any issues with orders and communicate if applicable.
• Enter Rush Requests if necessary, following P & P.
• Enter Expedite Requests if necessary, following P & P.
• Track shipments if needed via carrier websites.
• Provide documents at Customer requests (CofA/PDS/SDS).
• Provide back up for orders from SalesForce.
• Participate in the phone queue for general inquiries.

Account Maintenance:

• Enter Customer complaints into Quality System as needed.
• Enter credits/debits as required from SalesForce inbox or via the Sherwin-Williams Credit Team.
• Process requests for new Ship To's for existing accounts.
• Update Customer permanent text in ERP as required.
• Works as a liaison between Sales Representative and the Pricing when any changes occur.

Proactive Management:

• Proactively reach out to Customer to gage their satisfaction and understand service failures.
• Proactively reach out to Customers to get forecast information.
• Provide forecast information to the sales representative and via Customer Intelligence.

4. Other:

• Provides training to new XXXX I if applicable.
• Level II support for Customer issues that arise that an XXXX I cannot manage.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

* Highschool or equivalent.

Preferred:

* College degree.

KNOWLEDGE & EXPERIENCE:

Required:

* Two years of clerical or office support.

Preferred:

* External Business-to-Business Customer facing.

TECHNICAL/SKILL REQUIREMENTS:

Required:

* Basic MS Office skills